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Recovery Operations
Collections and recovery run on call lists and spreadsheets, with no audit trail.
Business challenges
What this template is built to fix
Portfolios worked from spreadsheets with no accountability
Contact attempts and outcomes unrecorded
No defensible audit trail for regulated recovery
Operational lifecycle
Portfolio Prioritise Contact Negotiate Resolve Report
Recommended capabilities
What the template activates
Kosh receivables & recoveryVoice conversationsWorkforce assignmentsIntelligence
Deployment options
Dedicated deployment — audit isolation for regulated recovery — compare models →
Sample dashboards
- Portfolio health by aging bucket
- Contact and resolution rates
- Promise-to-pay conversion
- Agent performance
Sample workflows
How the work flows
Recovery cycle: allocation → contact cadence → promise-to-pay → settlement
Escalation: aging trigger → reassignment → supervisor review
Compliance: every contact logged → outcome coded → audit export
Expected outcomes
What changes for the business
Every contact attempt recorded and attributable
Recovery measured by cohort, channel, and agent
An audit trail that stands up to scrutiny
Help define the Recovery Operations template
Choose template → enable modules → configure → go live.