Operational Intelligence Platform

Operational command infrastructure for modern commerce.

Zafroi unifies inventory, finished goods, sales orders, dispatch, tracking, returns and refunds into one platform — built for execution teams, not back-office paperwork.

Request a demo → See features
Built India-first DPDP Act 2023 + GDPR ready White-glove onboarding
erp.zafroi.com/dashboard
Zafroi / Dashboard
Acting as ACME-TRADERS Live
Operational dashboard
↑ 2.4%
Total stock
0
↑ 12%
Pending orders
0
↑ 4
In transit
0
↓ 2
Returns pending
0
Throughput · last 14 days
Orders Dispatches
₹0 Cr+
Order value processed
0k+
Orders fulfilled / month
0
Warehouses connected
0%
Operational uptime
Built for commerce teams across
D2C B2B MARKETPLACE 3PL RETAIL
See the platform

A look inside the operator's daily workspace.

Four screens your team will live in — designed for execution speed, not paperwork.

STOCK
31,842
ORDERS
18
TRANSIT
9
Live 2 alerts
01 · Overview

Operational Dashboard

10 KPIs, throughput trends and alerts on stuck dispatches. The single source of truth your ops director asks for.

FG-1001 · Saffron Tote 240
CMP-001 · Cotton fabric 1,280
CMP-006 · Labels woven 8,800
CMP-004 · Zippers YKK OOS
3 in stock 1 alert
02 · Stock

Inventory across warehouses

Real-time stock with reservation-aware availability. Reorder thresholds and out-of-stock alerts surface to dashboard.

Picked & packed · 36h ago
Picked up · Mumbai Hub
In transit · Nagpur · 3h
Out for delivery
BlueDart ETA tomorrow
03 · Fulfilment

Dispatch & live tracking

Carrier-agnostic queues with AWB generation, label printing, and aggregated tracking events from BlueDart, Delhivery, Ekart.

user.invite
riya@acme.com · 2m ago
api_key.create
ops@zafroi.com · 18m ago
pii_access
revealed: email, phone
tenant.update
stage → live
110 events 7y retention
04 · Compliance

Audit trail & PII access

Every mutation, every PII reveal, every login — captured. Filterable, exportable, retained per policy. Compliance-ready by default.

Operational modules

One platform. Every operational lever.

Inventory accuracy, dispatch throughput, return resolution. The same data, the same audit trail, the same operators — across every step of the lifecycle.

Stock

Inventory you can actually trust.

Real-time stock across every warehouse, with reservation-aware availability so your operators never oversell or double-pick.

  • Multi-warehouse SKU tracking with on-hand vs. available split
  • Reorder thresholds with low-stock + out-of-stock alerts on the dashboard
  • Batch tracking — manufacture dates, expiry, batch-level recall
  • Stock-reserved state — order allocations are first-class citizens
Live · WH-MUM-A
CMP-001 Cotton fabric — natural
1,280+120
FG-1001 Saffron Linen Tote — M
240
CMP-006 Branded labels — woven
8,800
CMP-004 Zippers — YKK 8″
Out of stock
3 in stock 1 alert
Fulfilment

From order to doorstep, one chain.

Carrier-agnostic dispatch with AWB generation, label printing, and live tracking timelines aggregated across BlueDart, Delhivery, Ekart and more.

  • Channel-aware order pipeline — Shopify, Amazon, B2B, direct
  • Payment state separate from fulfilment — no race conditions
  • Bulk label printing across carriers, A4 / 4×6 / thermal
  • Customer-facing tracking pages with timeline + ETA
DSP-00231 · BlueDart · BD93871266
Order placed
2 days ago · Mumbai
Picked & packed
36h ago · WH-MUM-A · 1.4 kg
Picked up by carrier
28h ago · Mumbai Hub
In transit
3h ago · Nagpur Hub · ETA tomorrow
Out for delivery
Pending · destination Bengaluru
Delivered
Pending
Post-sales

Returns and refunds, properly modeled.

The post-sales chain is where customer experience is won or lost. Zafroi treats it as a first-class workflow, not an afterthought.

  • RMA pipeline — request → QC inspect → restock or write-off
  • Refund settlement across UPI, card, bank, wallet, COD-adjust
  • Real-time pending value across the queue, by method
  • Reason codes + audit trail for every return
Refund queue · Today
REF-00073 · UPI
Vikram Sehgal
₹1,499
Pending
REF-00072 · Card
Anjali Bhatt
₹999
Settled
REF-00071 · Bank
Ravi Iyer
₹1,799
Processing
Pending value ₹6,695
Platform foundations

Multi-tenant by design. Audit-ready by default.

The boring infrastructure is built so you don't have to think about it.

Tenant isolation

Tenant → Organizations → Warehouses → Users. Backend-enforced — no cross-tenant data leakage, ever.

Audit trail

Every mutation, every PII reveal, every login — captured. Filterable by tenant, actor, action, date.

API-first integrations

Tenant-scoped API keys per integration purpose. Rotate, revoke, masked display. Webhook-ready.

Plan-aware access

Per-tenant feature flags. Subscription state gates operational endpoints automatically.

DSAR ready

One-click data export and erasure. GDPR Art. 17 + 20 + DPDP Act 2023 covered out of the box.

Real-time KPIs

10 operational metrics. Throughput trends. Alerts on stuck dispatches and stock-outs.

For engineers

Built API-first. Integrate in an afternoon.

REST endpoints with predictable envelopes, x-api-key + Bearer JWT auth, idempotent mutations, and webhook-ready event streams. Your Shopify, Razorpay and 3PL stack — wired in once.

REST Webhooks Idempotent OpenAPI
curl · push order 
# POST a new order from Shopify into Acme's tenant
$ curl -X POST https://api.zafroi.com/api/v1/orders \
    -H "x-api-key: zfk_live_••••••••" \
    -H "Content-Type: application/json" \
    -d '{
      "orderNo": "SHOP-9923",
      "customer": { "name": "Riya M.", "email": "riya@..." },
      "channel": "shopify",
      "lines": [{ "sku": "FG-1001", "quantity": 2 }]
    }'

# → 201 Created
{
  "success": true,
  "data": {
    "id": "ord_a1b2c3",
    "status": "pending",
    "paymentStatus": "unpaid"
  },
  "meta": { "requestId": "req_..." }
}
Compliance posture

Compliance isn't a feature flag at Zafroi. It's how we treat every record.

DPDP Act 2023 GDPR-aligned Per-tenant audit trail PII masking DSAR export & erasure TOTP MFA Argon2 password hashing Session revocation

We replaced four spreadsheets and two custom scripts with Zafroi in a week. The team finally has the same number on every screen — and our ops director stopped asking us where the truth lives.

Operations Lead · Pilot tenant, Mumbai

Ready to see it on your data?

30-minute walkthrough with a Zafroi engineer. Bring a real workflow — we'll show you how it runs.

Request a demo → hello@zafroi.com