Features — Zafroi

Stock

Inventory & Finished Goods

Real-time stock across every warehouse, with reservation-aware availability so your operators never oversell or double-pick.

→ Multi-warehouse SKU tracking with on-hand vs. available split
→ Reorder thresholds with low-stock + out-of-stock alerts
→ Batch numbers, manufacture dates, expiry tracking on finished goods
→ Allocation across active orders with stock-reserved state

CMP-001 · Cotton fabric — natural

On hand

1,280

Available

980

Reserved

300

Reorder @

200

In stock Mumbai · WH-A

Today · Live pipeline

SO-2026-00481

Riya Mehta · Mumbai

Ready for dispatch

DSP-00231

BlueDart · BD93871266

In transit

DSP-00229

Ekart · EK0099823

Delivered

Fulfilment

Sales orders, dispatch, tracking — one chain.

From order capture across channels to last-mile delivery confirmation. Carrier-agnostic, label-ready, audit-trailed.

→ Channel-aware order pipeline (Shopify, Amazon, B2B, direct)
→ Payment state separate from fulfilment state — no race conditions
→ Dispatch queues across multiple carriers with bulk label printing
→ Tracking timeline with carrier event aggregation

Post-sales

RMA, QC, restock, refund.

The post-sales chain is where customer experience is won or lost. Zafroi treats it as a first-class workflow, not an afterthought.

→ Return requests with reason codes and refund estimates
→ Receive → QC inspect → restock or write-off pipeline
→ Refund settlement across UPI, card, bank, wallet, COD-adjust
→ Real-time pending value across the queue

RET-00091 · Vikram Sehgal

Received · today

QC inspected · 2h ago

Restocked · pending

Refund · ₹1,499 via UPI

Platform foundations

Multi-tenant, audit-ready, integration-friendly.

Zafroi is a SaaS platform. The boring infrastructure is built so you don't have to think about it.

Tenant isolation

Hierarchical: Tenant → Organizations → Warehouses → Users. Backend-enforced. No cross-tenant data leakage, ever.

Audit trail

Every mutation, every PII reveal, every login — captured. Filterable by tenant, actor, action, date.

API clients & keys

Issue API keys per integration purpose (Shopify, Razorpay, custom). Rotate, revoke, masked display.

Plan-aware access

Per-tenant feature flags. Subscription state gates operational endpoints automatically.

DSAR ready

Tenant + user data export and erasure. GDPR Art. 17 + 20 + DPDP Act 2023 covered.

Real-time KPIs

10 operational metrics on the home dashboard. Throughput trends. Alerts on stuck dispatches and stock-outs.

Every operational lever, in one platform.